Check your coverage and network status – see what network coverage is available in the immediate area (by postcode), check on schedule maintenance or technical issues.
Update your network connection by switching off and restarting your device.
If coverage is normal, there is no maintenance or an issue in your area and restarting your phone hasn’t worked:
Follow the attached guide (Troubleshooting guide – Mobile devices) on how to do a soft reset and manual roam on your device.
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It may be that your SIM or phone is faulty. To test for a faulty SIM, try your SIM in a different phone.
If none of the steps above have fixed or identified the problem, contact us for advice.