For the second year running the UK’s largest independent enterprise telecoms provider is the winner of Vodafone’s highest accolade, Total Communications Partner.Read More
All repair and staging work is performed in-house by highly trained, experienced staff, providing an outstanding service that all of our competitors outsource.
We also review our quality measures with vendors quarterly, helping us to maintain preferred partner status.
Quality checks are deployed at each stage of the customer lifecycle, from sales through to on-going operations, and on the occasions when we have to say goodbye to a customer. We have a fully trained team at the ready who carry out full quality checks to establish any hardware or software faults.
Our dedicated Quality Control team work directly with sales and service advisors to resolve issues, coach improvements and optimise the customer experience. Agents, scored against stringent benchmarks for quality, receive job support and coaching to ensure we have high-standards consistently and an industry-leading Trust Pilot score of 4.8 stars (from 3,227 reviews)
Apple Service Centre accreditation has allowed us to greatly improve our customer experience and forms a unique offering in the B2B telecoms reseller market.
When new devices are released, they’re given a visual quality check and configured to specific customer requirements on request. The service and repairs team undergo further training whenever a new device launches, ensuring we continually offer up to date support and advice.
Quality control doesn’t stop there – we send our experts into customer premises during a new fleet rollout, making sure everyone can use their new devices properly and set up to meet customer expectations.
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